Help desk software - Everything you need to know

We did the research and narrowed down to ten sites that will help you get the information you need and make a decision. Keep reading to learn about each one.

We combined over twenty different criteria to establish out rankings with the help of cutting-edge Artificial Intelligence and expert contributors. These criteria include user reviews, content relevance, website reputation score, user votes, and more (We make sure to update these rankings on a regular basis so that the information is always up to date).

We've included the most useful videos in our review, as well as links to further resources for more information.

Help desk software
Help desk software

Interest in help desk software over time

According to our data there has been a growing interest in help desk software over the past few years. We estimate that there have been over 362,125 search engine searches in the United States in 2023 alone.

Top 10 Help desk software and Help desk software websites

We ranked the best Help desk software websites so that you can find what you need.

Last updated: 2024-06-10

Rank

Provider

Description & Features

Site

1

★★★★★

179 Data points

Best Help Desk Software - 2019 Reviews, Pricing & Demos
Best Help Desk Software - 2019 Reviews, Pricing & Demos
Compare leading Help Desk Software systems to find the best solution for your business. Reviews, free demos and price quotes.

2

★★★★★

165 Data points

The Best Help Desk Software for 2019 | PCMag.com
The Best Help Desk Software for 2019 | PCMag.com
Help desk software is the heartbeat of a well-run hel pdesk and is a vital consideration for business owners. In fact, it's one of a company's top priorities whether that company is a small to ...

3

★★★★★

153 Data points

Best Help Desk Software | 2019 Reviews of the Most Popular ...
Best Help Desk Software | 2019 Reviews of the Most Popular ...
Help Desk software built for business to business customer support. Reduce costs and improve customer satisfaction at the same time. Learn more about TeamSupport. TeamSupport is the only help desk software built for business to business. Simple pricing tiers include all the features you need in B2B: a robust customer database, omnichannel ...

4

★★★★

142 Data points

#1 IT Help Desk Software in 2017: Trouble tickets made easy
#1 IT Help Desk Software in 2017: Trouble tickets made easy
Built for IT. Help desk software with exactly what you need. Hey, we get IT and we make it easy for you to manage IT. We’ll help you track technology issues as they emerge so your business can keep humming right along.

5

★★★★

131 Data points

Zendesk Help Desk Software - Choose the Best Helpdesk Software
Zendesk Help Desk Software - Choose the Best Helpdesk Software
Help desk software enables support agents to track, prioritize, and solve customer support tickets. But Zendesk is more than just help desk software; it’s a customer service and engagement platform that offers omnichannel support. That means that customer interactions across phone, chat, email, social media, and any other channel you can ...

6

★★★★

122 Data points

Help Desk Software HESK - a free PHP help desk
Help Desk Software HESK - a free PHP help desk
Help Desk Software HESK. A surprisingly simple, user-friendly and FREE help desk software with integrated knowledgebase. Download Powerful Service Desk SysAid. Help Desk, asset management, reports & analytics, with best-of-breed integrations in a single workspace. Go to SysAid.

7

★★★★

113 Data points

IT service desk software | ManageEngine ServiceDesk Plus
IT service desk software | ManageEngine ServiceDesk Plus
IT service desk software for the best customer services. IT technicians can perform IT help desk tasks easily in ServiceDesk Plus, the efficient, all-in-one help desk software. Smart automations, codeless customizations, and powerful integrations are some of the highlights of this helpdesk support software.

8

★★★

104 Data points

Best Help Desk Software Reviews & Comparisons | 2019 List ...
Best Help Desk Software Reviews & Comparisons | 2019 List ...
Help Desk Software is the common name for systems and applications used to respond to customers’ questions and technical inquiries. Help desk software helps support team track and address issues in reasonable time, but also record customer conversations, messages, transactions, and other information that could be relevant in future.

9

★★★

97 Data points

Just Enough Help Desk Software | HelpSpot
Just Enough Help Desk Software | HelpSpot
Help desk software works best when everyone on the team has an account. Unlike other solutions our pack based pricing makes including secondary stakeholders affordable. Integrated Knowledge Management. Build out your support documentation directly in HelpSpot and easily link to knowledge articles when replying to customer emails.

10

★★★

89 Data points

6 Best Free Help Desk Software for Customer Support Teams
6 Best Free Help Desk Software for Customer Support Teams
A product was classified as help desk software if it contained all the core features—ticketing, knowledge base, and communication. 3. Have minimum number of reviews. Software that met the market definition also needed a minimum of 10 reviews published on the help desk software category page between May 21, 2018 and May 20, 2019. During this ...

Top 10 ranking changes over time

Help desk software videos considered

We analyzed 1,725 hours of the most informative Help desk software videos. These videos stood out the most:

Local Help desk software near you

New York Computer Help

53 E 34th St, Fl 3

Simple Mac & Phone Repair

33 St Marks Pl, New York, NY 10003

Lincoln Business Machines - IT Managed Services

111 W 68th St, New York, NY 10023

Apple Soho

103 Prince St, New York, NY 10012

TechDad

119 W 23rd St, Ste 404

MacSamurai Consulting

124 Atlantic Ave, Brooklyn, NY 11201

SureTech-New York

315 W 36th St, New York, NY 10018

Supreme Computer Solutions

199 Blvd, Hasbrouck Heights, NJ 07604

Rossmann Repair Group

141 W 27th St, New York, NY 10001

Useful Help desk software Resources

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As Seen on the Web - A.I powered insights

This comparison site is made up of our own opinions and views. The ranking is determined at our discretion and is not to be used for accuracy purposes. We can provide this service at no charges thanks to a combination of referral fees and advertising income we receive from various publishers and service providers. These payments may affect our rankings and the score we assign to websites, products, and vendors. Our ratings do not imply endorsement of any kind. This website's information, rankings, and vendor list is subject to change without notice at any time.