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What is IT Service Desk? | What does IT Service Desk do ...

What is an IT Service Desk? The IT Service Desk is intended to be a primary point of engagement between users and an IT organization. According to ITIL, the service desk is the single point of contact (SPOC) between the service provider (IT) and users for day-to-day activities.A typical service desk manages incidents (service disruptions) and service requests (routine service related tasks ...